Refund policy

Return and Refund Policy

All sales are final. We do not accept returns or exchanges for change of mind.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at jlsvexpress@gmail.com with your order number and clear photos of the item and packaging.

If your claim is approved, we will provide instructions for the return, replacement, or refund. Items sent back without contacting us first will not be accepted.

Due to the nature of personal care, beauty, and fragrance products, we do not accept returns on opened or used items unless they arrived damaged, defective, or incorrect.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

For any questions, contact us at jlsvexpress@gmail.com.